FAQ: Where do I find Screenshots & Recordings taken during Remote Assistance?
Follow the instructions below to find screenshots/recordings:
- Log in to the CMS.
- Click on your profile in the upper-right and then My Profile.
- You will see your recent calls listed on your User Profile page:
- Click on the date that you want and view the screenshots under Images & Recordings:
Alternatively, as an Admin:
- Click on Calls and click on any of the users on the intended call
- Go to Recent Calls
- Click on the date that you want and view the screenshots under Images & Recordings