If you see the prompt "Surface not found" when attempting to place an object or use any of the annotation tools during a WorkLink call.
Likely causes and solutions include:
The Technician (caller) is using a Laptop/Desktop - We do NOT recommend initiating a WorkLink call from a Laptop/Desktop because the app is not compatible with a Laptop/ Desktop's USB or inbuilt camera.
The room has inadequate lighting - We strongly recommend using a well lit room during a Remote Assistance session in order to establish the required connection between your device camera and your environment.
The Technician's camera is not focused on the object/ environment - Technicians should use devices such as a mobile phone/tablet or holoLens to allow flexibility and the closest proximity to target object/surface.