Video Playback Broken in Latest Version

Noel Robles

• May 02, 2024 18:14

Hello, so I've noticed that video playback is broken in the latest version of create.

Seems like uploading a video in a scene and enabling playback in the timeline editor causes a grey screen in the preview, and messes up the order of steps in the hierarchy. Even after exiting the previewer, it breaks the scene view and leaves it as shown below. The only fix is to exit Worklink, refresh the page, and re-enter the scenario. 

The video I uploaded is rather small (3MB), MP4 and has data rate of less than 1300kb/s. 

Is this a known issue? Thanks! 

 

 

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  Precious

  • May 02, 2024 18:27

  

  Hello Noel, thank you for reaching out. I will create a support ticket for you to investigate this issue. I will be intouch shortly. Thank you

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