Levels of Admin Responsibilities in the WorkLink CMS - Requesting Feedback
As our customers continue to expand their use of WorkLink internally across various business units, we are learning that each have different requirements around access to work instructions and control of administrative functions.
As an example, there may be multiple business units that are engaged with WorkLink and each business units has a designated contact that manages license allocation and a different contact is the one to manage the work instructions. There may also be a few individuals that are able to see all business units users, content, etc.
We would love to hear feedback on your organizations needs around levels of administrative and authoring permissions.
What type of users do you have that are involved in managing users and content and what are the requirements for their access?
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Hello,
We do have multiple BUs which dictated groups per BU. Though as adoption continues, I can see where there would be a need to have sub-groups within groups for each project or specific toolset within the BU. I would think that certain individuals could have permissions for all sub-groups within a group and some individuals could be restricted from a sub-group. The project members could be coming from other departments.
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David, do you foresee there being a separation between the role of user management for each sub-group? Would you have different levels of content management as well?
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I think there is a use to have different managers for licensing and content. I can even foresee a need of different levels of content management Erin. Someone who is at a project level, then maybe sub-parts of the project. I'd just like to get the ability to have a content admin who can retrieve unpublished/unshared work from authors who can not share them with other authors.
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Greg Wenger Thank you for sharing additional requirements. I add the separate types of content admins. It sounds like you would like to not allow authors to share projects and have that functionality the responsibility of the content manager?
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@... I don't mind if authors share among themselves, that is still fine. Where I have seen an issue in the past was an author who left our team had not shared his unfinished work with anyone. It would be nice to have an admin who could see that content and ensure it was shared out to the team to complete.
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Greg Wenger Completely understood, I will add this desired functionality to our mapping of the new roles in the CMS that are being worked on. Thank you for your feedback!
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Yes, I definitely agree with Greg that admin should be able to give/share authoring privileges to scenarios at any time. That flexibility would be helpful.
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Hello Erin, I was wondering whether there were announcements of changes to either CMS or BETA CMS or when BETA is released? There have been features asked and it has been responded with a confirmation of being in BETA CMS, however, there are a couple of features that exit in CMS that have not been rolled out in BETA (I seem to recall). Also, when I go to into CMS, even a version number is not obvious to let me know something has changed.
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I would also like to reiterate the need for admins to be able to give/share/remove authoring privileges to any scenarios at any time. Our projects usually involve various experts, and the authors might not be available at all.
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Hi David Wang, your timing is impeccable! Our new CMS (which until now has been called the Beta CMS) is launching this month. You should receive updates about the change very soon. Yes, the new CMS does have additional functionality and great improvements on the user interface. When the change happens, all core functionality that existed in the previous version will be available in the new version of the CMS.
The user interface is significantly different, so you won't miss it.
Yes, completely understood about the authoring permissions. It is my understanding that upgrades to the permission types will come after the initial launch occurs.0 -
Hello,
Is there any updates for the ability for admins to be able to assign/remove authoring privileges to any scenarios at any time?
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Hi David,
There has not been any change recently to permission levels in the CMS. The new CMS was recently released and the adjustments to permissions is one of the next area's of focus.
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