There are different licenses available to provide the necessary permissions required to use the WorkLink Application.

WorkLink licenses fall under two categories: WorkLink Work Instructions and WorkLink Calling.

The user's permission determines their access and restrictions on these platforms. See below details of the functionalities of these licenses:

Function	License	Permission
WorkLink Work Instructions	Viewer	Viewer can sign into the WorkLink app and view all company scenarios but not licensed for WorkLink Create.
	Author	Author can create new scenarios and publish new versions of existing scenarios. Author cannot access Remote Assistance but can access WorkLink Instructions on the WorkLink App.
	Analyst	Analyst can access the session related data for that company. Analyst can access other users' WorkLink scenario session history/data but cannot access Remote Assistance.

Note:

• A user cannot be allocated a WorkLink Author license and WorkLink Viewer license at the same time. However, if a user has an Author license, they can do what a Viewer License permits.
• A user can have the Analyst license in addition to any other license.
• An Analyst with Author license will be able to view all scenarios (regardless of the group) on the WorkLink App.

Function	License	Permission
WorkLink Calling	Guest	Guest can only call or be called by Experts. The access period of a guest is set by the company Administrator.
	Tech	Tech can call or be called by Experts. Can access their screenshots and recordings in the CMS.
	Tech+	Tech+ can call or be called by Tech+ or Experts. Can access their screenshots and recordings in the CMS.
	Analyst	Analyst can view all company Remote Assistance call session data (recording and screenshots), view feedback data and call quality data.
	Expert	Experts can call: Guests, Tech, Tech+ or Experts. Experts can invite Guest users or co-workers to be guests if they do not have any type of Calling license or invite a co-worker who has a WorkLink Work Instruction license (either Author or Viewer) but no Calling license.

Note:

• A user cannot be allocated a Tech, Tech+, and Expert license at the same time. 
• A user can have the Analyst license in addition to any other license.
• In addition to requiring a license, the ability to make calls may also be limited by company group.

Company Administrator

Administrator can change company details (name, logo, etc.); manage all users in the company, including directory services; invite users to the company; create users manually; allocate and remove licenses; organize users into groups; define "can call" list for groups and manage company EULAs.

 

Video: License Types & License Management

Have questions? Contact Scope AR Support.