CMS: What is a session ID?
A session ID is a unique description/number assigned per session for a specific user for the duration of the user's activity on the WorkLink App. A session ID will be generated for a Work Instruction session or a Calling session. The session ID is automatically generated and it is useful for troubleshooting and query purposes.
Work Instruction ID
Calling Session ID
Data Included in Session ID
A session ID provides the following details:
- Device Information
- OS
- Location (if enabled while installing the WorkLink App)
- Step Flow
- Step Details
- Checklist Flow
- Checklist Details
- Screenshots
- % Complete (Scenarios)
If there is a call
- Caller name (Technician)
- Feedback
- URLs for Recordings/Photos