WorkLink: Licensing and License Management

There are different licenses available to provide the necessary permissions required to use the WorkLink Application.

WorkLink licenses fall under two categories: Scenario Access and Calling Access.

The user's permission determines their access and restrictions on these platforms. See below details of the functionalities of these licenses:

Function

License

Permission

Scenario Access (WorkLink Work Instructions)

Viewer

Viewer can sign into the WorkLink app and view all company scenarios but not licensed for WorkLink Create.

Author

Author can create new scenarios and publish new versions of existing scenarios.

Author cannot access Remote Assistance without the Calling Access, but can access WorkLink Instructions on the WorkLink App.

Note:

A user cannot be allocated a WorkLink Author license and WorkLink Viewer license at the same time. However, if a user has an Author license, they can do what a Viewer License permits.

Function	License	Permission
Calling Access	Guest	Guest can only call or be called by Experts. The access period of a guest is set by the company Administrator.
	Tech	Tech can call or be called by Experts. Can access their screenshots and recordings in the CMS.
	Tech+	Tech+ can call or be called by Tech+ or Experts. Can access their screenshots and recordings in the CMS.
	Expert	Experts can call: Guests, Tech, Tech+ or Experts. Experts can invite Guest users or co-workers to be guests if they do not have any type of Calling license or invite a co-worker who has a WorkLink Work Instruction license (either Author or Viewer) but no Calling license. The recording button is only made available to a user that holds the Expert license when they place a call. The user with the Expert license must place the call so that when they are in a call with another user, the button is available to both users to start/stop recording.

Note:

A user cannot be allocated a Tech, Tech+, and Expert license at the same time.
In addition to requiring a license, the ability to make calls may also be limited by company group.

Company Administrator	Administrator can change company details (name, logo, etc.); manage all users in the company, including directory services; invite users to the company; create users manually; allocate and remove licenses; organize users into groups; define "can call" list for groups and manage company EULAs.
Call Analyst	Call Analyst can view Remote Assistance call session data and analytics for specified groups.
Scenario Analyst	Scenario Analyst can access WorkLink scenario session data and analytics for specified groups.
Company Wide Scenario/ Calling Analytics	When enabled, the Scenario Analyst have access to analytics across the whole company. When disabled, the Scenario Analyst can access analytics from specified groups.

Learn more: Advanced Analyics - Access and Sharing.

Have questions? Contact Scope AR Support.