The Program Manager: Driving Adoption and Alignment
Responsibility
Oversee WorkLink adoption to ensure alignment with organizational goals and deliver measurable value.
Training Goals
- Align WorkLink adoption with business objectives to improve efficiency and productivity.
- Assess platform performance and ROI by gathering key metrics from the Analyst.
- Drive platform adoption and engagement by advocating for resources and tools.
Training Path
Module 1: Overview of WorkLink and Its Components
Before diving into WorkLink adoption, it's important to understand how its core components function together to deliver an impactful AR experience.
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Introduction to WorkLink:
- Overview of the three core components:
- WorkLink App: The end-user interface for accessing work instructions and remote assistance.
- WorkLink CMS: The backend system for managing, storing, and distributing content.
- WorkLink Create: The browser-based tool for authoring AR content.
- Explanation of how these components work together to deliver seamless AR experiences.
- Augmented Reality - What you should know
- What is WorkLink? →
- Exploring Demo Scenarios
- Overview of the three core components:
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Deployment Options:
- Overview of the three deployment types:
- Cloud Deployment: Hosted and managed by Scope AR.
- Virtual Machine Deployment: Hosted by the organization on virtualized environments.
- On-Premise Deployment: Fully self-managed and hosted within the organization’s infrastructure.
- Overview of the three deployment types:
Module 2: Understanding WorkLink and Its Use Cases
As a Program Manager, understanding the various applications of WorkLink enables you to advocate for its integration across departments effectively.
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WorkLink Use Cases Across the Organization:
- Explore real-world examples of how WorkLink is used for maintenance, assembly, training, and technical support.
- Understand how different teams interact with the WorkLink App, CMS, and AR tools to achieve their goals.
- WorkLink Use Cases Guide →
Module 3: Getting Started with WorkLink
Although you may not perform these tasks daily, understanding these basics ensures you can support your team and troubleshoot issues effectively.
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Overview of WorkLink Tools:
- Understand the purpose of the WorkLink App, CMS, and how they work together.
- Introduction to WorkLink Tools →
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Installing WorkLink:
- Follow the steps to install WorkLink on your device (mobile, tablet, or desktop).
- Device Requirements
- Online Installation Guide → | Offline Installation Guide →
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Logging Into WorkLink:
- Learn how to log in using either a regular invite or Single-Sign-On (SSO).
- Login Instructions →
- Additional Login Instructions →
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Navigating WorkLink Tools:
- Gain an overview of how to navigate the WorkLink App interface.
- Understand how to use the WorkLink CMS for managing content and viewing session data.
- Navigating the WorkLink App →
- Navigating the CMS →
Module 4: Using Core Features
As a Program Manager, your role is to ensure these features align with business goals and provide users with the right resources at the right time.
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Work Instructions:
- Learn how work instructions are created, distributed, and accessed by end-users.
- Understand the role of program managers in overseeing AR workflows.
- Work Instructions Overview Guide →
- Work Instruction Additional Resources →
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WorkLink Calling:
- Explore how remote calls enable expert support for end-users and how session data can be used to improve efficiency.
- WorkLink Calling Overview Guide →
- WorkLink Calling Additional Resources →
Module 5: Accessing WorkLink Data in the CMS
Learn how to review and utilize data captured within WorkLink sessions.
Step 1: Accessing Data
Step 2: Analyzing Metrics
Module 6: Implementing Advanced Integrations for Enhanced Data Measurement
Integrating WorkLink with LMS and PLM systems can help track content usage, improve compliance, and align content with product updates.
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LMS Integrations
- Connect AR content with Learning Management Systems (LMS) to track progress, completion, and performance.
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PLM Integrations
- Integrate AR projects with Product Lifecycle Management (PLM) systems for seamless content updates tied to product changes.
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IoT
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Leverage IoT data to enhance AR instructions with real-time machine feedback and dynamic content.
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Module 7: Ongoing Support and Best Practices
Regularly reviewing your organization's WorkLink usage can help identify opportunities for improvement and ensure consistent value delivery.
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Scope AR Help Center:
- Use the Help Center to find troubleshooting articles, advanced guides, and best practices.
- Help Center →
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Contacting Support:
- Learn how to reach out to the Scope AR team for personalized assistance.
- Contact Scope AR Support →
- How to submit and view status of your support tickets