Each company will have a Company Administrator that is responsible for managing the WorkLink CMS. This involves managing company settings, user administration, scenarios and call management, and viewing analytics. As a company admin, once you sign in to the WorkLink CMS, you will see the following Menu on the left-hand side. Here is an overview of what each menu will allow you to do:

 

 

Company Info

The Overview shows the list of all admins in your company and the number of used and available license for your company. There are also many additional company settings: EULA, SSO, API Tokens, Audit Log, Settings, and Plan Usage.

Learn More: CMS: Company Info Menu

 

Users

This shows the list of Employees (users) in your company - Their name, username, email, job title, group, license and the status of their account. You can add a new user from this page. You are also able to view the list of guest users here.

Learn More: CMS: Managing Users

 

Groups

This shows the list of groups in your company - It breaks down the name of the group(s), the number of members, scenarios, etc. You can add a new group from this page.

Learn More: CMS: How to Create Groups and Assign Members

 

Downloads

This allows you to choose, download and install the current version of the WorkLink App on your device.

Learn More: CMS: Downloads Menu

 

Content

This page displays all scenarios and catalogs record for your company.

Learn more: CMS: The Content Page

 

Calls

This page displays history of calls made by users.

Learn more: CMS: WorkLink Calls

 

Analytics

This page displays analytics for calling and scenarios in your company.

Learn more: CMS: The Analytics Page - Calling & Scenario Analytics

 

Developer Tools

Developer Tools is where Webhooks and Integrations are set up. Contact your Scope AR Customer Success Manager to understand whether this is application to your organization.

Learn more: CMS: Developer Tools - Webhooks and Integrations

 

Help & Support

Clicking the Help & Support Menu will open a new browser tab and take you to the WorkLink Help Center's articles about the WorkLink CMS. You can browse the articles for further information about the CMS.