The Company Administrator: Managing Daily Operations
Responsibility
Configure and manage WorkLink tools to ensure smooth deployment and accurate user access.
Training Goals
- Enable users with the correct licenses and permissions.
- Ensure content is deployed accurately and visible to the correct users.
- Troubleshoot technical issues to maintain system uptime.
Training Path
Module 1: Getting Started
A strong foundation in WorkLink CMS ensures you can confidently manage users, content, and system settings.
- Learn to log in and explore core system settings.
- Overview of CMS tools for Company Administrators
Module 2: Managing Users
Ensure every team member has the right access and permissions.
- Add and edit user accounts with precision.
- Assign roles and permissions tailored to team needs.
Module 3: Organizing Content
Manage your company’s library of in-progress and published content.
- Learn the differences between projects, scenarios, and catalogs and how to manage your company’s content.
Module 4: Deploying Content to End-Users
Proper deployment ensures users have access to the right instructions at the right time, reducing errors and delays.
- Managing Group Permissions
- Deploying through Resource Catalogs
Module 5: Troubleshooting Common Issues
Resolve challenges quickly to keep the system running smoothly.
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Finding Quick Answers in the Help Center
- Use the Help Center to find troubleshooting articles, advanced guides, and best practices.
- Help Center →
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Escalating Issues by Contacting Support
- Learn how to reach out to the Scope AR team for personalized assistance.
- Contact Scope AR Support →