CMS: Licensing and License Management
There are different licenses available to provide the necessary permissions required to use the WorkLink Application.
WorkLink licenses fall under two categories: WorkLink Work Instruction and WorkLink Remote Assistance.
The user's permission determines their access and restrictions on these platforms. See below details of the functionalities of these licenses:
Company Administrator |
The Company Administrator (Admin) can change company details (name, logo, etc.); manage all users in the company; invite/add users to the company; allocate and remove licenses; organize users into groups and manage company EULAs. This license gives the user the privilege to manage the company's settings and users on the Scope AR CMS. |
Platform | License | Permission |
WorkLink Work Instruction |
Viewer | Viewer can sign into the WorkLink app and view all company scenarios but not licensed for WorkLink Create. |
Author |
Author can create new scenarios and publish new versions of existing scenarios. Author cannot access Remote Assistance but can access WorkLink Instructions on the WorkLink App. |
|
Analyst |
Analyst can access the session related data for that company. Analyst can access other users' WorkLink scenario session history/data but cannot access Remote Assistance. |
Note:
- A user cannot be allocated a WorkLink Author license and WorkLink Viewer license at the same time. However, if a user has an Author license, they can do what a Viewer License permits.
- A user can have the Analyst license with any other license.
- An Analyst with Author license will be able to view all scenarios (regardless of the group) on WorkLink App.
Platform | License | Permission |
WorkLink Remote Assistance |
Guest |
Guest can only call or be called by Experts. The access period of a guest is set by the company Administrator. |
Tech | Tech can call or be called by Experts. Can access their screenshots and recordings in the CMS. | |
Tech+ | Tech+ can call or be called by Tech+ or Experts. Can access their screenshots and recordings in the CMS. | |
Analyst | Analyst can view all company Remote Assistance call session data (recording and screenshots), view feedback data and call quality data. | |
Expert |
Experts can call: Guests, Tech, Tech+ or Experts. Experts can invite Guest users or co-workers to be guests if they do not have any type of Remote Assistance license or invite a co-worker who has a WorkLink Work Instruction license (either Author or Viewer) but no Remote Assistance license. |
Note:
- A user cannot be allocated a Tech, Tech+, and Expert license at the same time.
- A user can have the Analyst license with any other license.
- In addition to requiring a license, the ability to make calls may also be limited by company group.