Issue

If you have troubles with a WorkLink Call quality or connection.

 

Solution

You can send WorkLink Support logs for investigation purposes. These logs are generated from the app and sent directly to our logging system.

At the end of a call, you will be presented with a question, "How was your call quality?". Follow the instructions below to send your call logs/feedback:

 

Positive feedback 

Tap/click on the smiling face emoji and answer few quick questions>>Submit. This automatically sends the call logs to us.

     

 

Negative feedback

Tap/click on the sad face emoji and and use the check box to select the issues encountered >> Next >> answer few quick questions >> Submit. This automatically sends the call logs to us.

   

 

 

Note: You can also send call logs immediately after your call by clicking on the settings menu >> Diagnostics >> Send Diagnostics Logs.