Issue

• Users reported being stuck on the login screen after scanning a public catalog QR code. 

Affected Devices

• The issue was reported only on iOS devices.  

Root cause

• The problem was traced to deeplink routing issues linked to Apple’s anti-tracking and network privacy settings. When certain Wi-Fi privacy settings were enabled, deeplinks from the QR code failed to open the app correctly.

Issue resolution

• Disabling the following Wi-Fi network privacy settings resolved the issue:

  • Private Wi-Fi Address

  • Limit IP Address Tracking

Users confirmed normal behavior after adjusting network settings.