During a WorkLink Call, you are able to access a few Phone Tools. Below is a description what each of them do.

 

Phone Tools

 

Mute

Mute	The Mute tool allows you to temporarily disable the microphone on your device during a call. Tap again to re-enable.

 

End Call / Exit

End Call/Exit

END Call: Disconnect/ Hang up from the current call.  EXIT: Return to the Contact List from AR View (when not in a call).

 

Swap Tech & Expert Camera

Swap Tech & Expert Camera: Allows the users to swap camera views so that the Expert shares their camera view with the Tech.

 

This feature is available for iOS and Android platforms. Windows/HoloLens support is coming soon. 

 

Limitations when in Expert View

• Tech is unable to take screenshots. The camera must be swapped back to take screenshots for checklist items.

• There is no "record" option for both the Technician and Expert when the camera is swapped.

• Any open work instructions on the Tech’s device will be closed before the camera is swapped to the Expert, and content alignment is not maintained.

• Annotations are cleared when the camera view is swapped between the Tech and Expert.