During a WorkLink Call, the users can record part of the session. Once recording, a timer will be displayed at the top right corner of your screen to indicate the length of the current recording. Tap again to stop recording. The recorded session is stored locally, then uploaded to the Scope AR CMS at the end of the call. The Tech/Guest's device is always the recording device no matter who initiated the recording. 

 

 

Best Practices for Recording

The best practices for WorkLink Call Session recording on the WorkLink App are:

1. Stable Internet Connection - Both users (Expert and Tech/Guest) must be connected to a stable internet connection.
2. Device Battery Charged - Devices used must have their batteries charged. Recordings may not be uploaded or available to be viewed in the CMS when the recording device has a battery level of below 10%. 
3. Leave WorkLink Open While Recording is Saving - The Tech/Guest must leave the WorkLink App open after the session. Closing the App when upload is still processing will disconnect transmission of data between device and CMS.

Checking Status of Recording Upload

WorkLink App

You can check the status of upload on the WorkLink App by:

1. Selecting the Settings icon in the Contacts page
2. Selecting Uploads
3. If the status shows "Successfully Uploaded", it means it has been transmitted completed to the CMS.

4. Finally, when using mobile date, the Tech/Guest should enable mobile data support. The settings can be toggled from the iOS Settings Panel>WorkLink>Use Cellular Data for Uploads.

 

WorkLink CMS

Note: The processing speed of a recorded session depends on the duration of the session, which means that longer sessions will take longer to process.

Screenshot of a recording stuck in "Uploading" on the CMS: