Remote Assistance  

Live Video Share between Technician and Expert

WorkLink allows a technician to instantly connect with an Expert from virtually any mobile device, when and where they need support, empowering them to: 

• Perform best practices

• Rapidly improve skills

• Do more with less training

At the same time, WorkLink allows matter experts to easily provide live guidance or collaboration from almost any device or computer, enabling field service organizations to: 

• Centralize expertise

• Leverage expert staff longer 

• Digitally track completed work

Annotations

Users have the ability to draw, highlight, place arrows, and share text bubbles on top of real-world objects in a shared video. These annotation tools give users the flexibility to communicate and collaborate in any context.

Work Instructions

Users also have the ability to open Work scenarios which are 3D work instructions designed with WorkLink. These instructions can be opened during the WorkLink Assist call or without it. Users both techs and experts will also be able to annotate on the 3D content available with Work Instructions.

Read more: How to view work instructions/ scenarios on the WorkLink App.