WorkLink Calling: Why do I see "Surface not found" on my screen during a WorkLink Call?

Issue

If you see the prompt "Surface not found" when attempting to place an object or use any of the annotation tools during a WorkLink Call.

The Technician (caller) is using a Laptop/Desktop - We do NOT recommend initiating a WorkLink Call from a Laptop/Desktop because the app is not compatible with a Laptop/ Desktop's USB or inbuilt camera.
The room has inadequate lighting - We strongly recommend using a well lit room during a WorkLink Call in order to establish the required connection between your device camera and your environment.
The Technician's camera is not focused on the object/ environment - Technicians should use devices such as a mobile phone/tablet or HoloLens to allow flexibility and the closest proximity to target object/surface.