This article explains the perfect and imperfect conditions for maintaining your Bluetooth connection during a WorkLink Call.
By default, the WorkLink App uses the default speaker of your device for audio transmission during a WorkLink Call. However, the App is able to recognize Bluetooth connections as a secondary option but struggles when an active WorkLink session is interrupted or when the app is in the background (inactive) before connection.
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Scenarios/Conditions |
Work-Around |
1 |
Perfect Scenario:
- Confirmed Bluetooth device is connected to iPhone.
- Users log in to the WorkLink App on iPhone and another supported device (e.g. Samsung) - Both users are active on the App.
- User on Samsung calls the user on the iPhone.
- The iPhone rings through the Bluetooth device.
- Call connects successfully with audio transmitting through the Bluetooth device.
- Audio is perfectly transmitted on both the Samsung device and the Bluetooth device for iPhone.
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2 |
Imperfect Scenario 1:
- Confirmed Bluetooth device is connected to iPhone.
- Users log in to the WorkLink App on iPhone and Samsung devices - Both users are active on the App.
- User on Samsung calls the user on the iPhone.
- The iPhone rings through the Bluetooth device.
- WorkLink Call connects successfully with audio transmitting through the Bluetooth device.
- A phone call comes through to the iPhone, interrupting the WorkLink Call.
- iPhone returns to WorkLink Call but Bluetooth is disconnected. Audio is now transmitted through the iPhone speaker, even though the Bluetooth device is still connected to the phone.
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Workaround 1:
- While still on the WorkLink Call, go to the iPhone control center, tap the Bluetooth icon to quickly disable and re-enable it.
- Audio will be restored to the Bluetooth device.
Workaround 2:
- End the call and close the App on the iPhone by swiping up from the bottom of the screen, then relaunch the App.
- Audio will be restored to the Bluetooth device on your next call.
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3 |
Imperfect Scenario 2:
- Confirmed Bluetooth device is connected to iPhone.
- Users log in to the WorkLink App on iPhone and Samsung devices - The iPhone user is not active on the App (e.g. phone is locked, user is using the device for other things other than WorkLink, WorkLink app is “backgrounded”)
- User on Samsung calls the user on the iPhone. The iPhone user picks up the call from the background.
- Call connects successfully but audio transmits through the iPhone speaker.
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Workaround 1:
- While still on the WorkLink Call, go to the iPhone control center, tap the Bluetooth icon to quickly disable and re-enable it.
- Audio will be restored to the Bluetooth device.
Workaround 2:
- End the call and close the App on the iPhone by swiping up from the bottom of the screen, then relaunch the App.
- Audio will be restored to the Bluetooth device on your next call, if both users are active on the WorkLink App when the call is placed.
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Rare issue: No audio on both ends of the call. |
- Both users should close their apps by swiping up from the bottom of the screen, then relaunch the App.
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